Booking Policy

This Booking Policy outlines how to book a session with Hawaii Spa, what to expect after booking and the conditions that apply to all confirmed sessions.

1. How to Book

Sessions are booked via WhatsApp, Telegram or phone. To make a booking, please provide:

  • Your full location — hotel name and room number, or home address
  • Your preferred session date and time
  • Session type and duration (e.g. VIP Massage, 90 minutes)
  • Essential oil preference if applicable (lavender, eucalyptus or chamomile)
  • Any relevant health information or specific focus areas

Our team responds to all booking requests immediately during operating hours: 10:00 to 02:00, seven days a week.

2. Booking Confirmation

A booking is confirmed when Hawaii Spa sends written confirmation via WhatsApp or Telegram including your session details, therapist assignment and estimated arrival time. Please do not consider your session confirmed until you receive this written confirmation.

3. Advance Booking

Same-day bookings are welcome and are our most common booking type. For sessions requested during peak hours (18:00 to 24:00) or for couples sessions requiring two therapists, advance booking of 2 to 4 hours is recommended to ensure therapist availability.

4. Therapist Arrival

Your therapist typically arrives within 30 to 45 minutes of booking confirmation. Arrival times may vary based on your location within Da Nang and therapist availability at the time of booking. Your confirmed arrival time will be communicated at the point of booking confirmation.

5. Session Preparation

No special preparation is required on your part. Your therapist arrives with all equipment — massage table or mat, oils, towels and any additional tools required for your session type. Please ensure that a clear, comfortable space is available in your room for the session. For hotel sessions, standard room space is sufficient.

6. Session Start Time

Your session start time is calculated from the moment your therapist begins the treatment — not from the time of arrival. Setup time (typically 5 to 10 minutes) is not included in your session duration. For hot stone sessions, stone heating time is managed by your therapist during the consultation period.

7. Service Area

Hawaii Spa serves all districts in Da Nang including Hai Chau, Son Tra, Ngu Hanh Son, Thanh Khe and Lien Chieu, plus all hotels and resorts along My Khe Beach and the Pham Van Dong beachfront corridor. If you are unsure whether your location is within our service area, contact us before booking for confirmation.

Last Updated: May 2026